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Terms

Please note that Nationwide Hire 4 U terms and conditions can be subject to change without prior notice to its customers.
 
ON-LINE RESERVATIONS AND CHARGES EXPLAINED
All requested information must be submitted when placing your booking on our secured site. When our company receives your on-line reservation, you will receive your acknowledgement of booking by return via e-mail. So please ensure that you submit your correct e-mail address . If by any chance, your acknowledgement of booking is not sent back to you, then please contact us on our free phone number. Once the booking is confirmed, a further e-mail will be sent within 24HRS to advise the charges being made to customers credit / debit cards by Nationwide Hire 4U Ltd for the broker fee and the balance charged by our supplying contractor. In general, a security deposit will be charged by our supplying contractor and the amount will also be advised on the e-mail sent by our accounts department.
REQUESTED AMENDMENTS / CHANGES TO AN EXISTING RESERVATION
WE WILL IF POSSIBLE MAKE YOUR REQUESTED CHANGE REQUESTED TO YOUR EXISTING RESERVATION BUT ANY AMENDMENTS /  CHANGES REQUIRED WILL INCUR A £20.00 + vat ADMINISTRATION FEE.
CHARGED DEPOSITS AND REFUNDS OF DEPOSITS
In addtion to the rental charges made, a security deposit will also be charged being £250.00 for Cars, Vans, and Minibuses.  Trucks. The charged security deposit is refunded when the rental vehicle has been checked back in to the supplying contractors depot. Please be advised that banks can take between 3-4 working days from the date that the refund was transacted to show as cleared funds.
DRIVER IDENTIFICATION 
When we receive your reservation, an e-mail will be sent advising you of all charges and a fax number and e-mail address for you to send a copy of your driving licence. The nominated driver must be present to sign for the hired vehicle when it is delivered and show site of the driving licence if requested by our contrator. 
QUALIFICATION
Drivers must be between 21 and 70 years of age for vans and cars, 25 years of age for trucks and people carriers and 25 years of age for mini buses . Drivers must have held a full driving licence for at least a 2-year period. Vehicles may be supplied outside of the above criteria at the supplier’s discretion. In any event, all drivers must comply with the supply locations qualifications.
INSURANCE
All rental cars are supplied with comprehensive insurance but subject to an excess, a reduced excess can be selected if required. .
All rental cars are subject to £500.00 insurance excess. Trucks, vans, people carriers and mini buses are subject to £500.00 excess unless collision damage waiver is selected. The insurance excess charge becomes payable by the hirer in the event of any damage being incurred during the rental period. In the event of damage to the rental vehicle the excess will be charged to the credit or debit card given when making the reservation.
COLLISION DAMAGE WAVER INSURANCE
The hirer can purchase collision damage waver insurance at a cost of £9.00  per day for cars, £15.00 per day for vans, £20.00 per day for trucks, £15.00 per day for people carriers and mini buses. When CDW insurance is purchased, it reduces the excess liability of £500.00.to £250.00. Please note that goods in transit are not covered by the insurance supplied. Exclusions to collision damage waiver are any overhead height damage to any of our vehicles, tyre damage or punctures, glass damage costs, or driving without due care and attention, negligence and dangerous driving in any of our vehicles. All costs incurred by us will be passed onto the customer and charged directly to the credit or debit card that was used when the booking was placed.
ADDITIONAL DRIVERS
An addtional 4 drivers are permitted to drive the rental vehicle requested making a total of 5 drivers.  The charges for any required additional drivers is £10.00 Per day for any of the vehicles we supply.
STOLEN VEHICLES
In the event of any rental vehicle being stolen the insurance excess applicable will be charged.   
However, if keys are left in the ignition and a vehicle is stolen you will be held FULLY responsible for this incident. All insurance taken out will be void and, in the event of the vehicle not being recovered, you will charged the total loss value of the vehicle.
VEHICLE COLLECTION/DELIVERY FROM/TO AIRPORTS
Any vehicles collected from our airport locations will have a 13% surcharge added onto the total rental cost.
DELIVERY AND COLLECTION 
your vehicle will be  delivered and collected to and from your advised address on your reservation. Please note due to traffic in London some vehicle deliveries may run late. (Please bear with us.) If the rental vehicle is not at the place of collection or the vehicles keys are unavailable, at the time of termination, then an abortive collection charge will be required of £35.00 + VAT.
ONE DAY RESERVATIONS DURING THE WEEKEND
We accept reservations that are required for a one day rental for Saturdays and sundays  EXLUDING MINI BUSES AND PEOPLE CARRIERS WHICH HAVE TO BE BOOKED AND PAID FOR 2 DAYS. IN THE EVENT OF YOU SUBMIITING YOUR RESERVATION FOR 1 DAY ONLY YOU WILL BE CONTACTED TO ADVISE YOU OF THE 2 DAY MINIUM FOR PEOPLE CARRIERS AND MINI BUSES OVER THE WEEKEND PERIOD.  The vehicle requested will be delivered between 0.800Hrs-09.00Hrs on Saturday and sunday  mornings. The charge would be be for 24Hr rental.  Please note that we do not collect on Sundays,so, the vehicle supplied will not be collected until Monday. Please be advised that you will be responsible for safe parking of the vehicle for 6 working hours that commence at 0.800hrs on Monday morning. We do not expect customers to wait in until the collection has taken place, and we normally advise to hide keys under doormat or somthing on your front door step. 
WALK INS
all delivered and collected nationwide.  
ONE WAY RENTALS
When a one way rental is required a charge of £100.00 will be added to the cost of rentals 
PLEASE NOTE ALL 7.5 TRUCK BOOKINGS ARE SUBJECT TO VARIABLE ONE WAY CHARGES DEPENDING ON DISTANCE PLEASE CALL OUR FREEPHONE NUMBER TO RECEIVE THE ADDTIONAL COST. THIS CAN VARY DEPENDING OF THE REQUESTED COLLECTION ADDRESS IF DIFFERENT TO THE DELIVERY ADDRESS.
VEHICLE FUELLING
Please be advised that it is the customer’s responsibility to ensure that the fuel that has been used is replaced. So, if the vehicle arrives with an empty, half full, or full tank you will be requested to replace the vehicle fuel level to the same as when it was delivered. Failure to do so will incur charges to your credit card at £1.95 + VAT per litre.
CANCELLATION POLICY
A minimum of 24-hours notice is required for cancellation of booking and will incur £35 + vat charge. Cancellations made on the day of hire will still be charged at the full rate, and no refunds will be given. Please note all minibus bookings must have at least 72 hrs notice or the full amount will be payable .
ACCIDENTS AND DAMAGE TO VEHICLES
It is the hirer’s responsibility to notify our office immediately of any accidents or damage to the vehicle that is on hire and all third party details must be provided as soon as possible. In the event of the hired vehicle requiring bodywork repairs, then the hirer will forfeit the insurance excess that applies. Any overhead height damage will be charged in full + loss of rental use whilst vehicle is off road. Overhead height damage is not covered by insurance.
BREAKDOWN CALL OUTS
In the event of a vehicle breaking down you should be provided with a number to call.
However, if you call a breakdown crew out, with no due reason, and no fault is found during their inspection you may be charged for the service.
LONDON CONGESTION CHARGES, PARKING AND SPEEDING FINES.
It is the hirer’s responsibility, to pay all London congestion charges, parking and speeding fines. If our company receive notification of an unpaid fine, then we will charge the amount of the fine plus a £35.00 + VAT admin charge to the card used upon booking.
LOSS OF VEHICLE KEYS
In the event of the rental vehicle’s keys being mislaid, lost, or stolen, then our company will charge for the courier charges to deliver the spare keys plus the total cost to replace the missing keys and reprogramming of central locking key fob if required.
YOUR REQUESTED RENTAL VEHICLE
Every effort is made to supply the model of the rental vehicle of your choice. However, there may be occasions that a substitute vehicle of the same size and specification may well be supplied in place of the requested vehicle due to lack of availability. In addition, we cannot guarantee a specific colour of vehicle.
EARLY RETURNS
Please note that we will not issue any refunds should you return the rental vehicle supplied before the pre arranged termination time and date.
RENTAL VEHICLES SUPPLIED TRAVELLING TO OTHER EEC COUNTRIES
We allow our rental vehicles to be taken abroad to EEC members and European insurance cover is supplied. All vehicles are covered by AA/RAC roadside assistance and recovery service. Under no circumstances will we allow any of our rental vehicles be taken abroad without our prior consent. 
All customers will be required to leave a deposit before the vehicle leaves.
Please note we do not supply maps, high visibility jackets, triangles or headlight convertors for your journey and you must purchase these at your own cost.
COLLECTION OF DELIVERED VEHICLES
The customer is responsible for the hired vehicle for 6 working hours from the termination time of collection, which means any parking fines, clamping charges, and towing away to car park impound site fines will be charged to the customer.  Please note no vehicles are delivered or collected on Sunday in which case any hires finishing over the weekend, the six working hours start from 0800 on Monday Morning. 
If a delivery driver informs you of a collection time, please be advised this cannot be 100% guaranteed, the period of liability still stands, and if it is essential to know an estimated collection time you should contact the branch directly.

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