Terms & Conditions

Please note that Nationwide Hire 4U terms and conditions can be subject to change without prior notice to its customers.

Online Reservations

All requested information must be submitted when placing your booking on our secured site. When our company receives your on-line reservation, you will receive your confirmation of booking by return via e-mail. So please ensure that you submit your correct e-mail address. If by any chance, that your confirmation of booking is not sent back to you, then please contact us on our free phone number.

Credit Card Payments

Please note that at certain times charging for your hire vehicle may be carried out by a third party, you may see 2 charges but totalling the correct amount, all card details will be sent via our secure website and your statement may not always read "Nationwide Hire 4U"

Deposits

In some instances there will be a deposit taken in regard to your hire vehicle depending on which contractor is supplying the vehicle. Also most instances when the vehicle is leaving the UK, or any specialist vehicles that are requested e.g. not on the main fleet a deposit will be taken, you will be informed of this before your booking commences. This will be re credited to your card once the vehicle is returned or collected without any new damage and the equipment is in full working order.

Driver Identification

All drivers including any additional drivers must show their original driving licence and if a counterpart licence is held, then both parts must be shown. plus 2 further forms of identification including one that confirms the driver's current address.

Where a 7.5 ton truck is hired, the driver must have a valid UK operator's licence valid for use in the UK and outsiode the UK if applicable.

Qualification

Drivers must be between 21 and 70 years of age for vans and cars, 25 years of age for Trucks and People carriers. Mini Buses require D1. Also Held a full driving licence for at least a 2-year period. Vehicles may be supplied outside of the above criteria at the supplier's discretion. In any event, all drivers must comply with the supply locations qualifications.

Insurance

All rental Vehicles are supplied with comprehensive insurance and £1,000 insurance excess which can only be reduced to £500 excluding vat.

The insurance excess charge becomes payable by the hirer in the event of any damage being incurred during the rental period. In the event of damage to the rental vehicle the excess will be charged to the credit or debit card given when making the reservation.

The hirer can purchase collision damage waver insurance at a cost of £19.00 + vat for Vans, Trucks, People Carriers and Mini Buses which reduces the excess down to £500.00 Please note that goods in transit are not covered by the insurance supplied. Exclusions to collision damage waver are any overhead height damage to any of our vehicles, tyre damage or punctures, and Glass damage cost’s also driving without due care and attention, negligence and dangerous driving in any of our vehicles. All costs incurred by us will be passed onto the customer and charged directly to the credit or debit card that was used when the booking was placed.

Airport Locations Vehicle Collection

Any vehicles collected from our airport locations will have a 13% surcharge added onto the total rental cost

Delivery and Collection

Free delivery and collection only applies to bookings within 15 miles radius from our Delivering office. Thereafter will levy a charge of £1.15 per mile plus vat which will be charged from our supplier plus any fuel used in delivery or collection of the hire vehicle.   Delivery and collection times can only be between office hours meaning 8am-18.00pm Mon - Friday and between 8.00am and 12.00pm Saturday. We don’t deliver on Sunday . Please note due to traffic in London some vehicle deliveries may run late. (Please bear with us)  If the rental vehicle is not at the place of collection or the vehicles keys are unavailable, at the time of termination, then an aborted collection charge will be made of £35.00 + vat. Please note an additional charge for fuel may apply for delivery / collection if the supplying depot is outside a 10 mile radius from the requested customers address. If this is the case, then an additional invoice will be raised and charged to the customers debit / credit card advised on booking.

One Way Rentals

When a one way rental is required a charge of £50 will be added to the cost of rental cars and £100.00 + VAT for all commercial vans, and mini buses. The price quoted on line includes our one way fee.

Please not that our 7.5 Truck one way bookings are subject to a variable one way charge depending on distance.

Please be advised that it is the customer's responsibility to ensure that the fuel that has been used is replaced. So, if the vehicle arrives with an empty, half full, or full tank you will be requested to replace the vehicle fuel level to the same as when it was delivered, Failure to do so will incur charges to your credit card at £2.15 + vat per litre with a further £35 plus vat administration fee.

We are able to offer one way rentals starting or ending belfast. The addtional cost will be £850.00 plus vat This only applies for one way hires to and from Belfast.

Cancellation Policy

A minimum of 24-hours notice is required for cancellation of booking and will incur a 20% percent charge from the total cost of the booking value. Cancellations made on the day of the booking will incur a charge of £35.00 + vat

Amendments to the Booking

A charge of £20.00 will be levied for any amendments to the booking once the booking has been confirmed.

Air Conditioning in Minibuses

Not all minibuses have air conditioning. Please state your request in additional information when booking if air conditioning is required. If we are not advised please be aware some minibuses could be delivered without air conditioning.

Accidents and Damage to Vehicles

It is the hirer's responsibility to notify our office immediately of any accidents or damage to the vehicle that is on hire and all third party details must be provided as soon as possible. In the event of the hired vehicle requiring bodywork repairs, then the hirer will forfeit the insurance excess that applies. Any overhead height damage will be charged in full + loss of rental use whilst vehicle is off road. Overhead height damage is not covered by insurance.

London Congestion Charges, Parking and Speeding Fines

It is the hirer's responsibility, to pay all London congestion charges, parking and speeding fines. If our company receive notification of an unpaid fine, then we will charge the amount of the fine plus a £35.00 + vat admin charge to the hirer.

LOSS OF VEHICLE KEYS

In the event of the rental vehicle's keys being miss-laid, lost, or stolen, then our company will charge for the courier charges to deliver the spare keys plus the total cost to replace the missing keys and reprogramming of central locking key fob if required.

Your Requested Rental Vehicle

Every effort is made to supply the model of the rental vehicle of your choice. However, there may be occasions that a substitute vehicle of the same size and specification may well be supplied in place of the requested vehicle due to lack of availability. In addition, we cannot guarantee a specific colour of vehicle.

Early Returns

Please note that we will not issue any refunds should you return the rental vehicle supplied before the pre arranged termination time and date.

Rental Vehices Supplied Travelling to other EES Countries

We allow our rental vehicles to be taken abroad to EEC members and European insurance cover is supplied. All vehicles are covered by AA/RAC roadside assistance and recovery service. Under no circumstances will we allow any of our rental vehicles be taken abroad without our prior consent. All customers will be required to leave a deposit before the vehicle leaves

Collection of Delivered Vehicles

The customer is responsible for the hired vehicle for 8 working hours from the termination time of collection. If the rental expires after 18:00 on a week day, the customer is responsible 8 hours from 08:00 of the next working day. If the rental expires over the weekend the customer is responsible up to 8 working hours from the next working day for parking fines, clamping charges, and towing away to car park impound site fines will be charged to the customer.

Billing Disputes

Billing disputes of the booking have to be made within 14 days after the rental has expired, any disputes made after that will not be considered.

A1 National Reservations